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Training Supervisor

Philippines Shangri-La Approximately PHP 25,000–PHP 45,000 per month, depending on experience, property and benefits*
Job Description

The Training Supervisor supports the planning, delivery and evaluation of employee training programs at Shangri-La. Typical requirements include a degree or diploma in hospitality, human resources, education or a related field; previous hotel or training experience; strong presentation, communication and organizational skills; and confidence using standard office software. Experience with learning systems, service standards and employee development is advantageous. The successful candidate is expected to coordinate training schedules, maintain accurate records, assist department trainers, monitor participation and evaluate learning results. The role also requires professionalism, discretion, cultural awareness and the ability to work with colleagues across different hotel departments while consistently supporting Shangri-La’s service standards.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and beyond. Its portfolio includes Shangri-La, Kerry, JEN and Traders-branded properties. The group is known for premium accommodation, restaurants, wellness facilities, meetings and events, and highly personalized guest service. In the Philippines, Shangri-La operates major properties in locations such as Makati, Bonifacio Global City, Cebu and Boracay. Employees generally work in a multicultural environment with structured service standards, internal training and opportunities to move between departments or properties. A Training Supervisor would help develop colleagues, reinforce brand values and support consistent operational performance across the hotel.

Destination Guide

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao and other tourism centers, especially in hotels, resorts, restaurants, events and wellness. Filipino culture is warm, family-oriented and community-minded, with English widely used in business and tourism. Lifestyle varies from busy urban living in Manila to a slower beach-oriented routine in Boracay or Palawan. Costs are generally lower than in many international destinations, although central Manila and resort areas can be expensive. Foreign employees normally need an employer-sponsored work permit and an appropriate visa, commonly arranged with assistance from the hiring company; requirements and fees should be confirmed with Philippine authorities. Relocating candidates should budget for housing deposits, transportation, healthcare, documentation and initial living costs. Local weather is tropical, with rainy and dry seasons, and island travel can be affected by storms.