The Assistant Outlet Manager supports the operation of Shang Palace, Shangri-La’s Chinese restaurant, by maintaining service standards, guest satisfaction, staff performance and smooth daily operations. Candidates are generally expected to have a hospitality or business-related background, several years of food and beverage experience, and supervisory experience in a quality hotel or restaurant. Strong knowledge of restaurant service, Chinese cuisine, sanitation and cost control is useful. The role requires excellent communication, leadership, organization and problem-solving skills, along with a professional appearance and guest-focused attitude. Flexibility to work shifts, weekends and holidays is essential. Familiarity with point-of-sale systems and spoken English is normally expected.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group is known for attentive service, premium accommodation, distinctive dining and wellness experiences. In the Philippines, Shangri-La operates established properties including Shangri-La The Fort, Manila, Edsa Shangri-La, Manila, and Shangri-La Mactan, Cebu. Shang Palace is the company’s signature Chinese restaurant concept, typically offering Cantonese cuisine in an elegant setting. Employees work in a structured international hotel environment with formal service standards, training opportunities and opportunities for career progression. Specific benefits, salary and working conditions depend on the property, employment contract and the candidate’s experience.
The Philippines is an archipelago with strong employment opportunities in hotels, restaurants, resorts, tourism, retail, business services and information technology. Major hospitality markets include Manila, Cebu, Boracay, Palawan and Davao. Filipino culture is welcoming, family-oriented and strongly influenced by Spanish, American and Asian traditions; English is widely used in workplaces. Lifestyle varies from busy urban living in Manila to a more relaxed beach-oriented pace in Cebu or Palawan. Living costs are generally moderate, although central Manila and resort areas can be expensive. Foreign employees normally need an employer-sponsored work permit and appropriate employment visa, while requirements vary by nationality and contract. Candidates should confirm immigration rules with the employer or Philippine authorities before relocating. Housing, transport, healthcare and tax arrangements should also be discussed during recruitment.
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