The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations, and related activities. Requirements typically include a hospitality or tourism qualification, several years of front-office experience, and previous supervisory experience in an upscale hotel. Strong communication, problem-solving, leadership, organizational, and computer skills are expected. The candidate should be guest-focused, professional, calm under pressure, and capable of managing complaints, coordinating with other departments, monitoring service standards, and supporting training and scheduling. Flexibility to work shifts, weekends, and public holidays is essential. Experience with hotel property-management systems and knowledge of Shangri-La service standards would be advantageous.
Shangri-La Hotels and Resorts is a globally recognized luxury hospitality group founded in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for personalized service, refined facilities, strong guest relationships, and its long-standing Asian-inspired hospitality culture. Shangri-La properties commonly provide accommodation, dining, wellness, events, and business services, serving both leisure and corporate travelers. In the Philippines, the group has established luxury properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. Employees typically work in a structured, service-focused environment with opportunities for training, internal mobility, and international career development. Benefits may include service charge, meals, uniforms, insurance, discounts, and other property-specific allowances.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, resorts, restaurants, cruise operations, diving centers, and tourism businesses regularly seek front-office, food-and-beverage, housekeeping, engineering, and management staff. Filipino culture is warm, family-oriented, community-minded, and strongly influenced by Asian, Spanish, and American traditions. Lifestyle varies from busy metropolitan living to relaxed island life, with beaches, diving, festivals, and affordable local food widely available. Foreign employees generally need an employer-sponsored work permit and an appropriate visa, commonly arranged through the hiring company and Philippine authorities. Requirements may include a valid passport, employment contract, medical documentation, and proof of qualifications. Relocation costs, housing, transport, taxation, and dependent arrangements should be confirmed before accepting an offer. English is widely used in professional and tourism settings, making workplace integration relatively accessible.
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