The Service Associate supports daily food and beverage operations in the Lobby Lounge by welcoming guests, taking and serving orders, preparing tables, handling payments, maintaining cleanliness, and ensuring a warm, efficient dining experience. Candidates should have a friendly personality, good communication skills, basic food and beverage knowledge, and a professional appearance. Previous experience in hotel, restaurant, or lounge service is preferred, although hospitality graduates and applicants with strong customer-service skills may be considered. The role requires flexibility to work shifts, weekends, and holidays, along with the ability to remain attentive and composed during busy periods.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognized for its hotels, resorts, residences, and hospitality services across Asia and other international destinations. Its properties are known for personalized service, high-quality dining, comfortable accommodations, and strong attention to guest satisfaction. In the Philippines, Shangri-La operates well-established properties in locations such as Manila, Cebu, and Boracay. Employees typically work in a multicultural environment where grooming, courtesy, teamwork, and service standards are important. Depending on the property and employment terms, benefits may include service charge, meals, uniforms, training, healthcare coverage, leave benefits, and employee rates for accommodation or dining.
The Philippines is an archipelago with strong job opportunities in hospitality, tourism, food and beverage, retail, business services, and healthcare. Popular destinations such as Metro Manila, Cebu, Boracay, Palawan, and Davao offer different lifestyles, from busy urban living to relaxed beach communities. Filipino culture is generally warm, family-oriented, community-minded, and welcoming to foreigners. English is widely used in workplaces, although learning basic Filipino or local expressions helps with everyday life. Most foreign employees need an employer-sponsored work permit and appropriate visa; requirements vary by nationality and contract, so confirmation with the employer and the Bureau of Immigration is essential. Relocation costs, accommodation, transportation, healthcare, and climate should be considered. The country is tropical, with warm weather year-round and a rainy season that can affect travel between islands.
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