The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, supporting team performance, managing guest satisfaction, and coordinating with kitchen and hotel departments. Candidates should have relevant experience in hotel or restaurant operations, strong knowledge of hospitality service, excellent communication skills, and the ability to lead and motivate a diverse team. The role requires sound organisation, problem-solving ability, attention to detail, and flexibility to work shifts, weekends, and public holidays. Shangri-La will expect the successful candidate to deliver consistently high standards, manage operational priorities effectively, and represent the hotel professionally.
Shangri-La is a leading luxury hospitality group founded in Asia and recognised for its warm Asian hospitality, personalised service, and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under brands including Shangri-La, Shangri-La Resorts, Traders, and Kerry Hotels. Its Malaysian properties serve leisure and business travellers with accommodation, restaurants, meeting facilities, wellness services, and recreational experiences. Employees typically work in service-focused environments with structured operating standards, guest-experience goals, and opportunities for professional development. The company places strong emphasis on teamwork, cultural awareness, hospitality excellence, and creating memorable stays for guests.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. F&B managers can find roles in international hotels, beach resorts, restaurants, and conference properties. Langkawi is known for beaches, relaxed island living, and tourism-based employment, while Penang combines heritage culture, excellent food, and urban convenience. Malaysia’s lifestyle is generally affordable, with diverse Malay, Chinese, Indian, and indigenous influences. Employees should expect humid weather, busy peak seasons, and a multicultural workplace. Foreign nationals normally need an employer-sponsored Employment Pass, with the company handling approval and immigration procedures; requirements vary by salary and position. Relocation commonly involves budgeting for housing, transport, insurance, and initial visa costs. Learning basic Malay is useful, although English is widely used in hotels.
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