The Captain at Red Sugar is responsible for supervising daily restaurant or bar service, coordinating the team, welcoming guests, taking orders, ensuring accurate and timely service, and handling guest requests professionally. Candidates should have relevant experience in an upscale hotel, restaurant, or bar, strong knowledge of food and beverages, good communication skills, and a guest-focused attitude. Fluency in English is normally required, while Cantonese or Mandarin is advantageous. The role demands confident leadership, attention to detail, excellent grooming, flexibility for shifts, weekends, and public holidays, and the ability to remain composed in a busy environment. Experience with hotel service standards and point-of-sale systems is preferred.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for personalised service, elegant accommodation, distinctive dining, and strong attention to local culture. In Hong Kong, Shangri-La operates prestigious properties including Island Shangri-La and Kowloon Shangri-La, while Red Sugar is known as a stylish rooftop bar offering city views, drinks, and a relaxed but polished atmosphere. Employees typically work in highly service-oriented environments with formal operating standards, international guests, and opportunities to develop careers across hotel departments and destinations. The company generally provides structured training, staff benefits, service-charge arrangements where applicable, and opportunities for internal mobility, although exact conditions depend on the property and employment contract.
Hong Kong is a compact international city spread across Hong Kong Island, Kowloon, and the New Territories, connected by an efficient MTR, tram, bus, and ferry network. Hospitality offers many opportunities in luxury hotels, restaurants, bars, clubs, tourism, events, and guest services, particularly for candidates with international experience and strong English or Cantonese. The culture blends Chinese traditions with global influences; politeness, speed, hierarchy, and service quality are important at work. Lifestyle is energetic, convenient, and food-focused, with excellent public transport, hiking, beaches, shopping, and nightlife. Housing can be expensive and apartments are often small, so shared accommodation may be practical. Foreign employees generally need an employer-sponsored employment visa and must not begin work before approval. Employers often assist with paperwork, but candidates should confirm sponsorship, accommodation, medical coverage, working hours, and service-charge terms before relocating. Hong Kong identity, tax, and banking arrangements are also required after arrival.
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