The Service Leader- Human Resources supports the hotel’s HR operations and employee services, including recruitment coordination, onboarding, staff records, attendance, benefits, employee enquiries and compliance with Malaysian employment regulations. Candidates should have a diploma or degree in Human Resources, Business Administration or a related field, preferably with hotel or hospitality experience. Strong communication, organisation and interpersonal skills are essential, along with discretion when handling confidential information. The successful candidate is expected to provide responsive service to colleagues, work accurately under pressure, support employee engagement activities and maintain Shangri-La’s service standards. Familiarity with HR systems and Malaysian labour practices would be advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for its warm Asian hospitality, high service standards and extensive range of luxury accommodation, dining, wellness and event facilities. In Malaysia, Shangri-La properties include prominent city hotels and resort destinations, serving business travellers, holidaymakers and conferences. Employees typically work in multicultural teams and receive exposure to hotel operations, guest service and international hospitality practices. The company places emphasis on colleague development, internal career progression, service excellence and creating a welcoming environment for both guests and employees.
Malaysia offers varied opportunities in hotels, resorts, restaurants, retail, technology, finance, education and healthcare. Hospitality work is particularly available in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in business and tourism. Lifestyle choices range from busy city living to relaxed island life, with generally affordable food, transport and accommodation compared with many international destinations. Langkawi is ideal for beaches and resort work, while Penang combines heritage, dining and urban amenities. Foreign employees normally need an employment pass arranged and sponsored by the employer before starting work; requirements vary by nationality and position. Relocating employees should budget for housing deposits, insurance, transport and document processing, and confirm tax and immigration obligations before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...