The Training Supervisor supports the planning, coordination and delivery of employee training programs at Shangri-La in the Philippines. Typical requirements include a degree or diploma in human resources, hospitality, education or a related field, along with experience in hotel operations, staff development or learning and development. The candidate should be confident presenting to groups, organized, professional and comfortable preparing training materials, schedules and reports. Strong communication skills, good English, computer literacy and the ability to work with employees from different departments are expected. The role also requires discretion, initiative and flexibility to support operational training needs, new-hire orientation, service standards and compliance programs in a busy resort or hotel environment.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for warm Asian hospitality, high service standards and premium guest experiences. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort in Manila, Shangri-La Mactan in Cebu and Shangri-La Boracay. The company employs people across hotel operations, food and beverage, wellness, finance, engineering and leadership. Training is an important part of its culture because employees are expected to deliver consistent, personalized service. Benefits may include meals, uniforms, training opportunities, service charge, medical coverage and staff discounts, depending on the property and employment terms.
The Philippines is an archipelago with strong hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol and other resort destinations. Hotel and tourism jobs commonly include guest services, food and beverage, housekeeping, training, wellness and management. Filipino culture is friendly, family-oriented and community-minded, with English widely used in workplaces. Island living can offer beaches, outdoor activities, fresh food and a relaxed social atmosphere, although transport, internet access and healthcare vary by location. Employees should budget carefully because resort-island costs can be higher than expected. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documents. Employers often assist with permits, accommodation or relocation, but this should be confirmed before accepting an offer. Research housing, transport, weather, healthcare and emergency services for the specific island and property.
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