The Reservations Associate manages room bookings, amendments, cancellations and guest enquiries through telephone, email and hotel reservation systems. Candidates are generally expected to have hospitality, reservations or customer-service experience, strong communication skills and good computer literacy. Familiarity with Opera or similar property-management systems is helpful. The role requires accuracy, a professional telephone manner, attention to detail and the ability to remain calm during busy periods. Candidates should be comfortable working shifts, coordinating with Front Office and Revenue teams, explaining room types and rates clearly, and promoting hotel services while delivering Shangri-La’s service standards.
Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and Australia. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, with a focus on attentive service, comfortable surroundings and memorable guest experiences. Shangri-La Hotel Singapore is a prominent luxury property set near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities, gardens and wellness services. The group is known for its emphasis on genuine hospitality, cultural understanding and employee development. A Reservations Associate would typically work closely with Reservations, Front Office, Revenue Management, Sales and other operational departments to support occupancy, guest satisfaction and hotel revenue.
Singapore is a compact, highly connected island city with opportunities in hotels, tourism, food and beverage, finance, technology, healthcare and logistics. Its culture blends Chinese, Malay, Indian and Western influences, reflected in its languages, festivals and hawker food. Lifestyle is safe, clean and convenient, with excellent public transport, shopping, parks and international communities, although housing and daily expenses can be high. Foreign employees generally need an employer-sponsored work pass; the Employment Pass is aimed at professional roles, while the S Pass commonly covers eligible skilled associate positions, subject to salary and quota rules. Employers normally handle the application through Singapore’s Ministry of Manpower. Relocating staff should budget for accommodation, insurance, transport and deposits, and verify the specific pass requirements before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...