The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations, and arrivals and departures. Requirements typically include a degree or diploma in hospitality or a related field, several years of hotel front office experience, and previous supervisory experience in an upscale or luxury property. Strong English communication, customer-service, leadership, problem-solving, and computer skills are expected. The successful candidate should be guest-focused, well presented, commercially aware, and comfortable managing teams, complaints, room allocations, VIP arrangements, and daily operating procedures. Flexibility to work shifts, weekends, and public holidays is essential, along with the ability to maintain Shangri-La service standards in a fast-paced resort environment.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, residences, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The company is known for personalized service, strong Asian hospitality values, and upscale accommodation in major cities and resort destinations. Shangri-La properties commonly provide extensive guest facilities, including restaurants, spas, pools, meeting venues, and leisure activities. In the Philippines, the group operates prominent hotels and resorts, including Shangri-La Mactan, Cebu and Shangri-La Boracay. Employees are generally expected to demonstrate warmth, professionalism, cultural awareness, teamwork, and attention to detail. The company also offers structured operational training and opportunities for career development across its international network, although exact benefits, service-charge earnings, accommodation arrangements, and promotion opportunities depend on the individual property and employment contract.
The Philippines offers hospitality opportunities across Luzon, Cebu, Boracay, Palawan, Bohol, and Mindanao, especially in resorts, hotels, restaurants, diving, wellness, and tourism services. Boracay and Palawan provide attractive island lifestyles, with beaches, water activities, and strong seasonal tourism, while Cebu offers a larger city economy, airports, hospitals, and more year-round employment. Filipino culture is generally warm, family-oriented, community-minded, and English-friendly. Daily life on the islands can be relaxed, but costs and infrastructure vary; popular resort areas may have higher rents and seasonal transport or utility limitations. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit together with a 9(g) working visa. Employers often assist with documentation, accommodation, meals, transport, medical checks, and local registration. Candidates should confirm salary, service charge, housing, contract length, insurance, and relocation costs before accepting an offer.
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