The Service Associate – F&B supports daily operations at Shang Palace, Shangri-La’s Chinese restaurant. Requirements typically include a hospitality-related qualification or relevant restaurant experience, good English communication skills, professional grooming, and a genuine interest in guest service. The candidate is expected to welcome guests warmly, explain menus, take accurate orders, serve food and beverages, maintain table presentation, handle guest requests, and coordinate effectively with the kitchen and service team. Attention to detail, teamwork, reliability, and the ability to work flexible shifts, weekends, and holidays are important. Knowledge of Chinese cuisine and previous experience in a luxury hotel or fine-dining restaurant would be an advantage.
Shangri-La Group is a global luxury hospitality company founded in Hong Kong and known for its hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other regions. Its properties are recognized for attentive service, comfortable surroundings, and strong local character. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort, Manila and Shangri-La Mactan, Cebu, offering accommodation, restaurants, events, wellness facilities, and leisure services. Shang Palace is the group’s signature Chinese dining concept, serving Cantonese-inspired cuisine in an elegant setting. Employees generally work in a structured, guest-focused environment with opportunities for hospitality training, career development, and internal mobility. Benefits may include meals, uniforms, service charge, medical coverage, staff discounts, and other allowances, depending on the property and employment terms.
The Philippines is an archipelago with major employment hubs in Metro Manila, Cebu, Boracay, Palawan, and other tourism destinations. Hospitality jobs are widely available in hotels, resorts, restaurants, cruise-related services, and events, especially for candidates with customer-service experience and strong English skills. Filipino culture is warm, family-oriented, and welcoming, with English commonly used in workplaces. Lifestyle varies from busy urban living in Manila to a more relaxed coastal routine in Cebu or resort islands. Costs are generally manageable, although accommodation and transport can be expensive in major cities. Foreign workers usually need an employer-sponsored work permit and an appropriate visa before starting employment; requirements depend on nationality and contract length. Filipino applicants should prepare valid identification, training certificates, health documents, and employment references. Reliable transport, tropical weather, and occasional typhoons should be considered when relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...