The Service Associate - Front Office welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, provides local information, responds to requests, and coordinates with housekeeping and other departments. Candidates should have good communication and interpersonal skills, a professional appearance, basic computer knowledge, and strong customer-service experience, preferably in a hotel or resort. The role requires flexibility for rotating shifts, weekends and holidays, attention to detail, a positive attitude, and the ability to remain calm while resolving guest concerns. Fluency in English is important; knowledge of Filipino and additional languages is an advantage. A hospitality qualification or equivalent experience may be preferred.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La properties are known for attentive service, comfortable accommodation, restaurants, wellness facilities and conference or leisure experiences. In the Philippines, the group operates high-end hotels and resorts in destinations such as Manila, Cebu and Boracay. Employees typically work in a multicultural environment where guest care, teamwork, professional presentation and service consistency are highly valued. Depending on the property and position, benefits may include service charge, meals, uniforms, training, accommodation assistance and employee discounts, although exact conditions vary by location and contract.
The Philippines offers hospitality opportunities across Metro Manila, Cebu, Boracay, Palawan, Bohol and other resort islands, with demand for front office, food and beverage, housekeeping, diving and guest-relations staff. Filipino culture is welcoming, family-oriented and strongly influenced by English-language education, making communication with international guests relatively easy. Island living can provide warm weather, beaches, outdoor activities and a relaxed lifestyle, although transport, healthcare and shopping may be more limited outside major towns. Foreign employees generally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a 9(g) working visa; requirements should be confirmed with the employer and Philippine authorities. Filipino citizens do not need a work visa. Before relocating, check accommodation, medical insurance, transport, taxes, weather risks and the cost of living, and confirm whether staff housing or meals are included.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...