The Senior Captain/Captain supports banquet operations at Shangri-La, Hong Kong, coordinating functions, preparing venues, supervising service teams and ensuring guests receive polished, timely service. Candidates should have relevant hotel or banquet experience, strong knowledge of food and beverage service, good communication skills and the ability to lead colleagues during busy events. Fluency in English is generally expected; Cantonese and Mandarin are advantageous. The role requires professionalism, attention to detail, physical stamina, flexibility to work shifts, weekends and public holidays, and a strong commitment to Shangri-La service standards. Previous experience in a luxury hotel or large-scale events environment is preferred.
Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other destinations. The company is recognised for personalised service, comfortable surroundings and strong guest-relations standards. Shangri-La Hong Kong is one of the group’s flagship properties, offering luxury accommodation, restaurants, banquet facilities, meeting spaces and extensive event services. Employees typically work in a structured, international hotel environment with opportunities to serve business travellers, leisure guests, wedding parties and corporate functions. The group places emphasis on hospitality training, teamwork, cultural awareness and consistent service delivery. Benefits and career progression can vary by department, employment contract and local labour requirements.
Hong Kong is a fast-paced international city made up of Hong Kong Island, Kowloon and the New Territories, with excellent transport links and extensive hospitality opportunities. Hotels, restaurants, conference venues, clubs and event companies regularly recruit experienced service professionals, although competition is strong. The culture blends Cantonese traditions with international influences; politeness, efficiency, punctuality and respect for hierarchy are valued. Lifestyle options range from busy nightlife and shopping to hiking, beaches and outlying islands. Rents are high, particularly near Central and major business districts, so many workers share accommodation or live farther from work. Overseas candidates normally need an employer-sponsored employment visa and must meet immigration requirements before starting work. Employers may assist with documentation, but housing, flights and relocation support should be confirmed in writing. Hong Kong has an efficient public transport system and a generally safe urban environment.
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