The Human Resources Manager is expected to lead employee relations, recruitment, onboarding, performance management, training, workforce planning and compliance with Malaysian employment law. Candidates should have a degree or professional qualification in Human Resources, hospitality management or a related field, together with several years of HR experience, preferably in a hotel or resort. Strong knowledge of labour regulations, payroll coordination, recruitment practices and HR systems is required. The role calls for confident leadership, discretion, sound judgement, excellent communication and the ability to support both employees and department heads in a busy, multicultural hospitality environment.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, personalised service and a strong focus on guest comfort. Its Malaysian properties include city hotels and resort destinations, serving leisure travellers, business guests, families and event clients. Shangri-La generally promotes service excellence, teamwork, professional development and cultural diversity. Working for the group can provide exposure to international hotel standards, structured operating procedures and career opportunities across departments and destinations. Benefits for management roles may include medical coverage, staff rates, meals or accommodation depending on the property, and other benefits set by the specific employment contract.
Malaysia offers varied opportunities in hotels, resorts, tourism, food and beverage, retail, technology and professional services. Major hospitality markets include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and the east-coast islands. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hotels, while Malay is the official language. Lifestyle costs are moderate compared with many international destinations, although central Kuala Lumpur and popular resort islands can be more expensive. Malaysia has tropical weather, excellent food, beaches, rainforests and efficient regional travel. Foreign employees generally need an employment pass sponsored by the hiring company, with approval from Malaysian authorities before starting work. Candidates should confirm accommodation, healthcare, tax, relocation support and dependent-pass arrangements in the offer. Resort postings may involve quieter locations and seasonal travel patterns.
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