The Club Ambassador represents Shangri-La’s guest service standards in the Horizon Club or executive lounge. Responsibilities typically include welcoming VIP and club-floor guests, handling check-in and check-out, managing reservations and guest requests, explaining hotel facilities, coordinating with other departments, and resolving concerns professionally. Candidates should have hospitality or hotel experience, strong communication and interpersonal skills, and a polished, service-minded personality. Fluency in English is generally required, while Cantonese and Mandarin are highly advantageous in Hong Kong. The role expects flexibility for shifts, weekends and public holidays, attention to detail, cultural awareness, and the ability to remain calm while delivering discreet, personalized service.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for refined Asian-inspired hospitality, attentive personal service and strong guest recognition. Its Hong Kong properties serve business and leisure travelers, offering restaurants, meeting facilities, wellness services and executive-club experiences. Shangri-La places emphasis on service excellence, professionalism, cultural understanding and employee development. Benefits for hotel employees may include meals, uniforms, training, medical coverage, staff rates and opportunities to transfer within the wider group, although details depend on the property and employment contract. A Club Ambassador role is therefore suited to someone seeking an internationally oriented career in luxury hotels and guest relations.
Hong Kong is a dense, international city spread across Hong Kong Island, Kowloon and the New Territories, with excellent public transport through the MTR, buses, ferries and trams. Hospitality offers opportunities in luxury hotels, restaurants, clubs, tourism, events and retail, especially for candidates with English, Cantonese or Mandarin skills. The culture combines Chinese traditions, global business influences, efficient city living and a strong food scene. Rent can be high, particularly near Central, Admiralty, Wan Chai and major hotel districts, so many employees share accommodation or live farther from work. Foreign nationals generally need an employer-sponsored employment visa and must meet the relevant qualifications and salary conditions before starting work. Employers often provide guidance, but applicants should confirm visa, housing, medical and tax arrangements directly with Shangri-La.
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