Service Manager - F&B (GSM)

Job Description

The Service Manager - F&B (GSM) is expected to oversee daily food and beverage service, maintain Shangri-La standards, and ensure a welcoming guest experience. Typical requirements include a diploma or degree in hospitality, several years of experience in hotel or restaurant operations, strong knowledge of service procedures, and confidence leading a multicultural team. The successful candidate should be well organised, customer focused, commercially aware, and comfortable handling guest concerns, staff scheduling, training, inventory coordination, and service quality checks. Good English communication is important, while knowledge of additional languages and experience with international luxury hotels would be advantageous.

Company Info

Shangri-La is a major luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts, residences, and hospitality services across Asia, the Middle East, Europe, North America, and other international markets. The group operates properties under the Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders brands. Its service culture is built around genuine care, personalised guest experiences, high operating standards, and strong attention to local culture. Shangri-La hotels commonly offer opportunities in food and beverage, rooms, culinary operations, sales, finance, engineering, wellness, and management. In Malaysia, the company has established luxury properties serving business travellers, leisure guests, and large events. Employees can expect structured hotel operations, multicultural teamwork, customer-service training, and possible career mobility within the wider group, although benefits and development opportunities vary by property and employment contract.

Destination Guide

Malaysia offers varied relocation choices rather than one single island destination. Langkawi provides a relaxed resort lifestyle, beaches, outdoor activities, and hospitality opportunities, while Penang combines heritage culture, excellent food, urban amenities, and a growing tourism sector. Sabah and Sarawak offer nature-based tourism and resort employment, although some locations are more remote. Malaysian culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences; English is widely used in hotels and business. Living costs are generally moderate, but accommodation near major resorts can be higher. Foreign employees normally need employer sponsorship for an Employment Pass, and the company usually coordinates approval and immigration procedures. Candidates should confirm eligibility, contract benefits, accommodation, medical coverage, tax treatment, and relocation support before accepting an offer.