The Information Technology Manager oversees hotel technology operations, including networks, servers, systems, cybersecurity, telecommunications, and user support. Candidates typically need a degree in Information Technology, Computer Science, or a related field, along with several years of IT management experience, preferably in hospitality. Strong knowledge of hotel systems, infrastructure, data protection, vendor management, and IT troubleshooting is expected. The role requires leadership, sound communication, budgeting ability, and a service-oriented approach. The successful candidate should maintain reliable technology services, protect company and guest information, support hotel departments, manage projects, and ensure compliance with Shangri-La standards and local regulations.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and other hospitality businesses across Asia, the Middle East, Europe, North America, and beyond. Its brands are known for refined service, comfortable facilities, strong local character, and the signature Shangri-La spirit of hospitality. In the Philippines, the group operates prominent properties including Shangri-La hotels and resorts in Manila, Cebu, and Boracay. Employees generally work in a structured international environment with emphasis on guest satisfaction, operational standards, teamwork, and professional development. The company employs people across hotel operations, food and beverage, technology, finance, sales, engineering, and guest services. Benefits and working conditions vary by property, seniority, and local employment regulations.
The Philippines offers IT opportunities in hotels, business-process outsourcing, banks, technology companies, and multinational firms, especially in Manila, Cebu, and emerging tourism centers. Life combines modern cities with beautiful beaches, diving, island travel, and a generally sociable, family-oriented culture. English is widely used in workplaces, while Filipino and regional languages are common in daily life. Hospitality jobs may involve long hours, weekends, and relocation to resort islands such as Boracay, Palawan, or Cebu, where living costs and transport options vary. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly arranged with assistance from the hiring company; requirements can change, so confirmation with Philippine immigration authorities is essential. Candidates should budget for housing, health insurance, transportation, and travel between islands. Local banking, mobile connectivity, and international airport access are generally good in major destinations.
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