Training Supervisor

Job Description

The Training Supervisor supports the planning, coordination and delivery of employee learning programs at Shangri-La in the Philippines. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, along with experience in hotel operations, training or employee development. Strong communication, presentation, organization and coaching skills are expected. The successful candidate should be familiar with training needs analysis, onboarding, service standards, documentation and basic learning evaluation. The role requires professionalism, initiative, confidentiality and the ability to work with employees at different levels and across various hotel departments. Flexibility to work according to hotel schedules and a genuine commitment to Shangri-La's service culture are also important.

Company Info

Shangri-La is a global luxury hospitality group founded in Asia and recognized for its distinctive service, welcoming atmosphere and high-quality hotels and resorts. The company operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its Philippine properties are known for upscale accommodation, restaurants, events, wellness facilities and business services. Shangri-La places strong emphasis on guest satisfaction, employee development, cultural awareness and the principle of hospitality from the heart. Employees commonly work in a diverse, service-focused environment with opportunities to build careers across hotel operations and the wider international group. Exact benefits, working conditions and career progression depend on the specific property, location and employment contract.

Destination Guide

The Philippines offers hospitality, tourism, retail, education, technology and business-process jobs, with major opportunities in Metro Manila, Cebu, Boracay, Palawan and other resort destinations. Filipino culture is generally warm, family-oriented and community-minded, with English widely used in workplaces. Island living can provide beaches, outdoor activities, fresh seafood and a relaxed social atmosphere, although transport, healthcare and internet access vary between locations. Housing and daily expenses are usually lower outside Manila, but resort areas may become expensive during peak seasons. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa, commonly arranged through the Bureau of Immigration; requirements depend on nationality and contract length. New arrivals should confirm accommodation, medical coverage, taxes, local registration and return-flight conditions with the employer. Weather is tropical, with a dry season and a rainy season that can include typhoons, so relocation planning should consider the property's island and transport connections.