The Duty Manager (Front Office) oversees daily front office operations, supports guest check-in and check-out, handles service recovery, and ensures smooth coordination between departments. Candidates typically need hotel experience, strong communication and leadership skills, sound knowledge of front office procedures, and confidence using property-management systems. Fluency in English is expected, while additional languages are advantageous. The role requires a guest-focused attitude, professional presentation, calm decision-making, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to lead by example, resolve guest concerns promptly, maintain service standards, and support the Front Office Manager in achieving operational and guest-satisfaction targets.
Shangri-La is an international luxury hospitality group founded in Asia and recognised for its hotels, resorts, and serviced residences across the world. The company is known for warm Asian hospitality, personalised guest service, and high standards in accommodation, dining, wellness, and events. Shangri-La Singapore is a landmark luxury hotel located near Orchard Road, offering extensive guest facilities, restaurants, meeting spaces, gardens, and recreational services. Employees work in a multicultural environment and generally receive structured training, opportunities for internal development, and exposure to international hospitality practices. The organisation places strong emphasis on guest satisfaction, teamwork, professionalism, safety, and responsible business operations. Exact benefits and employment conditions vary according to the position, contract, and applicable Singapore regulations.
Singapore is a compact, modern island city-state with strong opportunities in hotels, tourism, restaurants, finance, technology, healthcare, and logistics. Its hospitality sector is international and offers roles for candidates with customer-service experience, language skills, and recognised hotel qualifications. The culture is multicultural, efficient, and respectful, with English widely used alongside Mandarin, Malay, and Tamil. Lifestyle attractions include excellent public transport, diverse food, shopping, parks, beaches, and a safe urban environment, although housing and daily expenses can be high. Foreign professionals normally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or relevant Work Permit; approval depends on salary, qualifications, experience, and government criteria. Secure a confirmed job offer before relocating, check pass eligibility, arrange accommodation and insurance, and budget for deposits and living costs. Singapore has a hot, humid climate year-round with frequent rain.
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