The Assistant Outlet Manager supports the daily operation of Shang Palace, ensuring excellent Chinese dining service, guest satisfaction, staff performance, and compliance with Shangri-La standards. Requirements typically include a diploma or degree in hospitality, food and beverage, or a related field; several years of experience in upscale restaurant operations; strong knowledge of service procedures; and good English communication skills. Experience with Chinese cuisine or a luxury hotel is an advantage. The successful candidate is expected to lead by example, coach colleagues, manage guest concerns professionally, monitor sales and costs, coordinate with the kitchen, and maintain high standards of hygiene, presentation, and service throughout each shift.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for warm Asian hospitality, high service standards, refined dining, and comprehensive guest facilities. In the Philippines, Shangri-La operates established hotels and resorts, including Shangri-La The Fort, Manila and Shangri-La Mactan, Cebu, with restaurants such as Shang Palace offering Cantonese cuisine in an upscale setting. The company invests in employee training, career development, and service culture. Staff members commonly work in multicultural teams and may receive benefits such as meals, uniforms, service charge participation, medical coverage, and employee discounts, although packages differ by property and employment contract.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Clark, and other resort destinations. Demand is strongest in hotels, restaurants, tourism, events, and customer service, with international brands providing structured career paths. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed island communities, with generally warm weather, beaches, outdoor activities, and affordable local food, although traffic and rainy-season disruption can affect daily life. Foreign employees normally need an employer-sponsored work permit and appropriate visa, while requirements vary by nationality and contract; employers often assist with documentation. Relocating candidates should budget for housing deposits, transport, healthcare, and possible regional travel. Confirm salary, service charge, accommodation, benefits, and visa sponsorship directly with the hiring property before accepting an offer.
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