The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, bell, and guest services operations. Requirements typically include a degree or diploma in hospitality management, several years of front-office experience, and proven supervisory skills in a luxury hotel or resort. The successful candidate should communicate confidently in English, remain calm under pressure, understand hotel systems and procedures, and have strong knowledge of guest relations, check-in and check-out, room allocation, billing, and service recovery. Shangri-La expects a polished, professional, guest-focused leader who can coach colleagues, maintain service standards, resolve complaints, coordinate with other departments, and support smooth daily operations across changing shifts.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for warm Asian hospitality, high service standards, elegant accommodation, and resort experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu, alongside other hospitality interests. Employees typically work in multicultural teams and receive exposure to structured service procedures, guest-relations training, and international hotel operations. Depending on the property and employment package, benefits may include service charge, meals, uniforms, medical coverage, leave entitlements, staff rates, and career-development opportunities. Exact benefits and employment conditions vary by location and contract.
The Philippines is an archipelago with strong hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and Davao. Hotels and resorts regularly recruit front-office staff, supervisors, chefs, housekeeping personnel, sales teams, and wellness professionals. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in business and tourism. Lifestyle varies from busy urban living in Manila to a slower beach-oriented pace in islands such as Boracay or Palawan. Costs are generally lower than in many international destinations, although resort locations can be more expensive. Foreign workers usually need an employer-sponsored work permit and an appropriate visa, commonly arranged after securing a formal offer; requirements should be confirmed with the Philippine Bureau of Immigration. Relocating employees should budget for accommodation, transport, health insurance, and possible inter-island travel.
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