The Service Associate supports daily operations in the Lobby Lounge by welcoming guests, taking and serving food and beverage orders, preparing tables, processing payments, maintaining cleanliness, and responding promptly to guest requests. Candidates should have a hospitality, restaurant, or related background, good communication skills, a pleasant personality, and a genuine interest in customer service. Previous experience in a hotel, lounge, restaurant, or bar is advantageous. The role requires teamwork, attention to detail, personal grooming, flexibility to work rotating shifts, weekends, and holidays, and the ability to remain professional during busy periods. Knowledge of food and beverage service and basic English communication is normally expected.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for attentive service, comfortable accommodation, dining venues, wellness facilities, and distinctive local experiences. In the Philippines, Shangri-La operates well-established resorts and city hotels, including properties associated with destinations such as Manila, Cebu, and Boracay. Employees typically work in guest-focused environments with structured service standards, training opportunities, and opportunities to progress within the wider hotel group. Benefits vary by property and position but may include service charge, meals, uniforms, medical support, leave, staff discounts, and career development programs. The exact package for this role should be confirmed directly with the recruiting property.
The Philippines is an archipelago with strong employment opportunities in hotels, resorts, restaurants, tourism, retail, business services, and technology. Major hospitality markets include Metro Manila, Cebu, Boracay, Palawan, Bohol, and Davao. Filipino culture is generally warm, family-oriented, community-minded, and comfortable with English, which is widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities, with relatively affordable food and transport outside major resort areas. Foreign nationals usually need an appropriate work visa or permit arranged with employer support; working on a tourist visa is not permitted. Applicants should confirm immigration requirements with the Philippine Bureau of Immigration and the employer before relocating. Consider accommodation, healthcare, transportation, weather, and seasonal typhoons when choosing an island. Local staff commonly receive guidance on housing and onboarding, but relocation costs and benefits differ by employer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...