The Service Manager – F&B is expected to oversee daily restaurant, bar, banquet or room-service operations, maintain Shangri-La service standards, manage team performance, handle guest concerns and support revenue and cost-control targets. Candidates typically need several years of food-and-beverage experience, supervisory or management experience, strong communication skills and a sound understanding of hospitality procedures. The role requires leadership, attention to detail, flexibility with shifts, and the ability to work under pressure in a multicultural luxury-hotel environment. Knowledge of Malaysian hospitality practices and additional languages would be advantageous.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The company is recognised for personalised service, strong guest relationships and its Asian-inspired approach to hospitality. Shangri-La properties commonly include accommodation, restaurants, bars, spas, meeting facilities and leisure amenities. In Malaysia, the group operates established city and resort properties and employs teams across food and beverage, rooms, culinary, engineering, finance and guest services. Employees can generally expect structured hotel operations, international service standards, training opportunities and exposure to guests from around the world. Benefits and career progression vary by property, position and employment contract.
Malaysia is more than an island destination, combining a modern peninsula with Malaysian Borneo and popular islands such as Langkawi, Penang, Tioman and Perhentian. Hospitality opportunities are strongest in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and major beach resorts, covering hotels, restaurants, wellness, events and tourism. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism. Lifestyle ranges from busy city living to relaxed coastal communities; food, nature and relatively affordable living are major attractions. Foreign hires normally need an employer-sponsored Employment Pass, with approval handled through the relevant Malaysian authorities. Secure a written offer before relocating, confirm accommodation and benefits, and check tax, insurance and work-permit conditions. Tourist entry does not authorise employment.
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