Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring guest rooms, public areas and back-of-house facilities meet Shangri-La’s cleanliness and service standards. Requirements typically include a diploma or degree in hotel management, several years of supervisory or managerial experience in an upscale or luxury hotel, strong knowledge of housekeeping procedures, budgeting, health and safety, inventory control and quality assurance. The successful candidate should be organised, guest-focused, commercially aware and comfortable managing multicultural teams. Expectations include training and motivating staff, controlling costs, coordinating with Front Office and Engineering, handling guest concerns, maintaining compliance and supporting the hotel’s overall service culture.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, high service standards and distinctive resort experiences. Its Malaysian properties include city hotels and leisure resorts in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Langkawi. Shangri-La typically places strong emphasis on guest satisfaction, employee development, operational discipline and sustainable business practices. Depending on the property, employees may work with international guests, large events, restaurants, spas and extensive resort facilities. An Executive Housekeeper can expect a structured, fast-paced environment, close collaboration with other departments and responsibility for maintaining the brand’s luxury presentation and reputation.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology and professional services. Island destinations such as Langkawi, Penang, Tioman and parts of Sabah provide a relaxed lifestyle, beaches, water activities and strong hospitality employment, while Kuala Lumpur offers broader career options and urban amenities. Malaysian culture is diverse, blending Malay, Chinese, Indian and indigenous traditions, with English commonly used in tourism and business. Living costs vary; island life can be more affordable than major cities, although imported goods and accommodation in resort areas may be expensive. Foreign employees generally need an employment pass sponsored by their employer, with approval arranged before starting work. Candidates should confirm visa eligibility, salary, accommodation, medical cover and relocation assistance in the contract. Weather is tropical year-round, with seasonal monsoons affecting different coasts.