The Service Manager – F&B (GSM) is responsible for overseeing daily food and beverage operations, maintaining service standards, managing guest satisfaction, controlling costs, and supporting team performance. Candidates typically need a diploma or degree in hospitality, several years of experience in hotel or resort food and beverage operations, strong leadership skills, and good English communication. Knowledge of restaurant service, banquets, inventory control, hygiene standards, and staff scheduling is expected. The successful candidate should be guest-focused, professional, commercially aware, and comfortable working flexible shifts, weekends, and public holidays.
Shangri-La Hotels and Resorts is a leading luxury hospitality group headquartered in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high-quality accommodation, restaurants, wellness facilities, and personalised guest service. Shangri-La properties generally offer structured career development, training, and opportunities to work in multicultural teams. In Malaysia, the group operates well-known city hotels and resort properties, serving business travellers, leisure guests, families, and event customers. Employees are expected to uphold professional service standards, demonstrate cultural awareness, and contribute to a welcoming guest experience while meeting operational and financial targets.
Malaysia offers attractive hospitality opportunities in destinations such as Langkawi, Penang, Kota Kinabalu, and nearby island resorts. Hotels and resorts commonly recruit staff in food and beverage, front office, housekeeping, culinary operations, engineering, spa services, and management. The culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in tourism workplaces. Island life is generally relaxed, with beaches, outdoor activities, local food, and a lower cost of living than many major international cities, although accommodation and transport can be limited in resort areas. Foreign employees usually require an employer-sponsored Employment Pass, with the company handling much of the application process. Candidates should confirm eligibility, contract benefits, accommodation, transport, medical coverage, and relocation support before accepting an offer.
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