The Information Technology Manager is responsible for managing hotel technology operations, systems, infrastructure, cybersecurity, user support and technology projects. Requirements typically include a degree or diploma in information technology, computer science or a related field, together with several years of experience in hotel IT or a similar operational environment. Familiarity with property-management systems, point-of-sale systems, networks, servers, data protection and vendor coordination is valuable. The candidate is expected to provide reliable technical support, maintain system security, manage budgets, train colleagues and ensure technology supports excellent guest service. Strong leadership, communication, problem-solving and project-management skills are essential, along with flexibility to respond to operational issues outside normal working hours.
Shangri-La is a leading luxury hospitality group founded in Asia, operating hotels, resorts and related businesses across the world. Its properties are known for warm Asian hospitality, high service standards, premium accommodation, dining, wellness and meeting facilities. In the Philippines, Shangri-La has established properties in destinations including Makati, Bonifacio Global City, Cebu and Boracay. The company employs people across hotel operations, food and beverage, engineering, finance, sales, human resources and information technology. Shangri-La generally emphasizes guest satisfaction, professionalism, teamwork, cultural awareness and employee development. An IT Manager working for the group would support the secure and dependable operation of systems used by guests, colleagues and hotel departments while helping implement technology improvements consistent with the brand’s international standards.
The Philippines offers IT opportunities in Metro Manila, Cebu, Clark and major resort destinations, with hospitality, outsourcing, finance and technology companies among the main employers. Manila provides the widest career market and urban conveniences, while Cebu and resort islands such as Boracay, Palawan and Bohol offer a slower lifestyle and strong tourism employment. Filipino culture is welcoming, family-oriented and community-minded, with English widely used in business. Living costs vary significantly: Manila is more expensive, while provincial and island locations can be cheaper, although transport and imported goods may cost more. Foreign employees normally need employer sponsorship, an approved work permit and an appropriate visa, commonly a 9(g) pre-arranged employee visa. Requirements can change, so candidates should confirm procedures with the employer and Philippine immigration authorities before relocating.
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