The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and team leadership. Candidates typically need a degree in hotel management, business, or a related field, along with substantial experience in luxury hospitality and a strong understanding of rooms, food and beverage, and hotel operations. The role requires excellent communication, commercial awareness, problem-solving ability, and confidence managing multicultural teams. Shangri-La expects a visible, hands-on leader who can maintain brand standards, respond effectively to guest concerns, develop colleagues, and contribute to business planning and operational improvement.
Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other major destinations. The brand is known for warm Asian hospitality, personalized service, quality dining, wellness facilities, and professionally managed guest experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La Mactan, Cebu and Shangri-La The Fort, Manila, with operations supported by large, diverse teams. The company places strong emphasis on service excellence, colleague development, sustainability, and creating memorable experiences for guests. A Resident Manager joining Shangri-La would typically work in a structured international environment, collaborating with department heads while helping protect the brand’s luxury standards and commercial performance.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other island destinations, particularly in hotels, resorts, restaurants, diving, wellness, and tourism services. Filipino culture is welcoming, family-oriented, English-friendly, and strongly influenced by regional traditions, Catholicism, and international connections. Lifestyle varies from busy urban living to relaxed coastal communities, with generally warm weather, affordable local food, and excellent beaches, although traffic, humidity, and seasonal typhoons can affect daily life. Foreign professionals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit and a 9(g) work visa; requirements should be confirmed with Philippine authorities. Relocation packages may include housing, transport, medical coverage, flights, or meals, especially for senior resort roles. Candidates should verify the exact island, accommodation, salary, benefits, and tax arrangements before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...