The Training Supervisor supports the planning, coordination and delivery of staff training programs at Shangri-La. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, together with relevant hotel experience and strong communication skills. The successful candidate should be organized, approachable and confident when presenting to employees at different levels. Responsibilities may include new-hire orientation, service training, maintaining training records, coordinating workshops, evaluating learning results and supporting compliance with company standards. Experience with learning systems, coaching, employee engagement and luxury-hotel operations is advantageous. The role requires flexibility, professionalism and a genuine commitment to developing colleagues and improving guest service.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, with hotels, resorts and other properties across Asia, the Middle East, Europe, North America and Africa. Its portfolio includes Shangri-La, Traders, Kerry and JEN brands. The company is known for warm Asian hospitality, high service standards and guest-focused experiences. In the Philippines, Shangri-La operates prominent properties in locations including Makati, Bonifacio Global City, Cebu and Boracay. Employees generally work in a structured international environment with opportunities for training, career development and cross-functional experience. A Training Supervisor contributes to maintaining the company’s service culture by helping colleagues understand operational standards, brand values, safety procedures and professional guest-care practices.
The Philippines offers hospitality opportunities across Luzon, Visayas and Mindanao, especially in Manila, Cebu, Boracay, Palawan and Davao. Hotels, resorts, restaurants, tourism companies and cruise-related businesses regularly seek candidates with guest-service, culinary, housekeeping, sales and training experience. Filipino culture is friendly, family-oriented and community-minded, while English is widely used in workplaces. Lifestyle varies from busy city living to relaxed beach destinations; living costs are generally lower outside Manila, although resort areas can be seasonal and more expensive. Foreign nationals normally need an appropriate work visa or permit arranged with employer support before starting employment. Applicants should confirm current immigration rules with the Philippine Bureau of Immigration and the nearest embassy. Relocation planning should include accommodation, healthcare, transport, taxation and emergency funds. Local candidates should verify the employer’s contract, benefits, working hours and staff housing arrangements before accepting a position.
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