The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, managing team performance, and ensuring guest satisfaction. Candidates should have several years of experience in hotel or restaurant operations, strong leadership and communication skills, knowledge of food safety and service procedures, and the ability to manage staffing, training, guest concerns, and operational costs. The role requires a hands-on, polished, and service-focused manager who can work flexible shifts, weekends, and public holidays. Experience with international luxury hospitality brands and familiarity with Malaysian hospitality practices would be advantageous.
Shangri-La is a leading luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, Africa, and North America. The group is known for warm Asian hospitality, high service standards, distinctive properties, and extensive food and beverage offerings. Shangri-La hotels in Malaysia serve business and leisure travelers through upscale accommodation, restaurants, event facilities, spas, and recreational services. Employees typically work in a multicultural environment with structured operating procedures, professional development opportunities, and strong emphasis on guest experience. The company employs people across hotel operations, culinary services, sales, finance, engineering, and corporate functions. Career progression may be available locally or through Shangri-La properties internationally, depending on performance, qualifications, and business requirements.
Malaysia is a multicultural country with opportunities in hotels, resorts, restaurants, tourism, retail, technology, and international business. Major hospitality markets include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other coastal resort destinations. Workplace culture values courtesy, teamwork, hierarchy, punctuality, and respect for Malay, Chinese, Indian, and indigenous traditions. Lifestyle ranges from busy urban living to relaxed island and beach communities, with generally affordable food and transport compared with many international destinations. Foreign employees normally require an employment pass sponsored by the employer, and approval depends on qualifications, salary, and immigration rules. Relocation usually involves employer support, medical checks, document verification, and arranging accommodation. Employees should confirm visa terms, taxes, insurance, housing, and working hours directly with Shangri-La before accepting an offer.
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