Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee learning programmes at Shangri-La Malaysia. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, together with several years of hotel training or learning-and-development experience. Strong knowledge of instructional design, facilitation, employee engagement and performance development is expected. The successful candidate should be confident presenting to multicultural teams, capable of identifying training needs, organised in maintaining records and able to align programmes with Shangri-La standards. Excellent English communication, interpersonal skills and practical knowledge of hospitality operations are important. Experience with luxury hotels, competency-based training and Malaysian employment practices would be advantageous.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for Asian-inspired hospitality, personalised service and its welcoming Shangri-La culture. Its Malaysian properties serve business and leisure travellers in destinations including Kuala Lumpur, Penang, Kota Kinabalu and other resort locations. Employees typically work in a multicultural environment with structured service standards, operational training and opportunities for career development within the wider group. A Training Manager supports this culture by strengthening staff capabilities, coordinating learning initiatives, promoting service excellence and helping departments meet brand, compliance and performance expectations. Benefits may include staff meals, uniforms, medical coverage, accommodation or transport in selected resort properties, and discounted stays, depending on the hotel and employment terms.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, education, technology and professional services. For island or coastal living, Langkawi is popular for resort careers and a relaxed lifestyle, Penang combines beaches with heritage, food and a larger professional community, while Sabah and Sarawak provide opportunities around nature tourism and resort operations. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in workplaces, although Malay is the national language. Lifestyle costs are generally moderate, with Kuala Lumpur and major tourist islands varying by accommodation and season. Foreign employees usually need an employer-sponsored Employment Pass, and the company normally handles much of the application process. Candidates should confirm visa eligibility, medical requirements, contract benefits and relocation support before accepting an offer. Transport, healthcare and internet access are good in main towns but more limited on remote islands.