The Host or Hostess welcomes guests, manages restaurant seating, handles reservations, escorts diners to tables, and helps maintain a smooth guest experience at Shang Palace and Cafe KOOL. Candidates should have a friendly, polished manner, good communication skills, and a genuine interest in hospitality. Previous experience in a hotel or quality restaurant is preferred, while knowledge of Cantonese, Mandarin, and English is advantageous. The role requires professional presentation, strong organization, attention to detail, and the ability to remain calm during busy service periods. Flexibility to work shifts, weekends, and public holidays is expected.
Shangri-La is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and related hospitality businesses across Asia-Pacific, the Middle East, Europe, North America, and Africa. Shangri-La properties are known for attentive service, refined accommodation, dining, wellness facilities, and strong local character. In Hong Kong, the group operates prestigious hotels including Island Shangri-La, Kowloon Shangri-La, and Kerry Hotel. Shang Palace is the group’s signature Chinese restaurant brand, while Cafe KOOL offers international dining in a relaxed hotel setting. Employees typically work in a multicultural environment with structured service standards, training opportunities, staff benefits, and possibilities for career development within the wider group.
Hong Kong is a vibrant coastal city made up of Hong Kong Island, Kowloon, the New Territories, and numerous outlying islands. Hospitality offers many opportunities in hotels, restaurants, events, retail, tourism, and aviation, especially for candidates with language skills and international service experience. The culture blends Cantonese traditions with global influences; courtesy, efficiency, and hard work are highly valued. Life is fast-paced, well connected, and convenient, with excellent public transport, diverse food, hiking trails, beaches, and busy nightlife. Housing can be expensive, so staff accommodation or a housing allowance is worth checking. Overseas employees generally need an approved employment visa sponsored by their employer before starting work; applicants must show relevant qualifications and a genuine job offer. Bring certified documents and allow time for immigration processing. Dependants may qualify for separate visas, subject to approval.
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