Team Leader, Shophouse

Job Description

The Team Leader, Shophouse is responsible for supervising daily restaurant operations and ensuring consistently high guest service standards. Requirements typically include hospitality or food-and-beverage experience, strong communication skills, customer-service awareness, and the ability to lead a team in a busy outlet. Familiarity with restaurant procedures, point-of-sale systems, food-safety standards, cash handling, and service recovery is advantageous. The successful candidate is expected to allocate duties, brief colleagues, monitor service quality, handle guest requests and complaints professionally, support training, maintain cleanliness and presentation, and coordinate effectively with kitchen and other hotel departments. Flexibility to work shifts, weekends and public holidays, together with a professional appearance and genuine interest in luxury hospitality, is likely required.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other markets. The group is recognised for its Asian-inspired approach to gracious service, comfortable accommodation, distinctive dining and wellness experiences. Shangri-La Hotel Singapore is a prominent urban luxury hotel set amid landscaped grounds near Orchard Road. It serves leisure travellers, business guests, families and events customers through accommodation, restaurants, meeting facilities, recreational amenities and guest services. The company places strong emphasis on personalised service, operational standards, teamwork and employee development. A Team Leader, Shophouse would work within this service-focused environment, helping deliver efficient restaurant operations while maintaining Shangri-La’s standards for hospitality, presentation, safety and guest satisfaction.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, food and beverage, tourism, aviation, finance, technology and healthcare. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is generally safe, clean and efficient, with excellent public transport, extensive dining, shopping and entertainment, and easy access to parks and waterfront areas. Accommodation and daily expenses can be relatively high, especially near central districts, so budgeting is important. Foreign employees normally need an employer-sponsored work pass; eligibility depends on nationality, qualifications, salary and the relevant Ministry of Manpower requirements. Employers commonly provide guidance on documentation, but candidates should confirm current rules before relocating. Singapore’s tropical climate is hot and humid year-round, with frequent rain. New arrivals should arrange suitable housing, healthcare coverage, banking access and transport, and understand local employment and workplace regulations.