The Assistant HR Manager or HR Supervisor supports the hotel’s human resources operation, including recruitment, onboarding, employee relations, attendance, payroll coordination, training, performance management and compliance with Indonesian labor regulations. Candidates typically need a diploma or degree in human resources, business administration or hospitality, along with relevant hotel experience, preferably in an international property. Strong communication, organization, problem-solving and interpersonal skills are expected. The role requires discretion, fairness, confidence in handling employee concerns and the ability to work closely with department managers in a fast-paced, multicultural environment. Familiarity with HR systems and Indonesian employment requirements is advantageous, while English proficiency is commonly expected at Shangri-La.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and Africa. Its properties are known for personalized service, premium facilities and the brand’s tradition of warm Asian hospitality. In Indonesia, Shangri-La has operated high-end hotels and resorts serving business travelers, leisure guests, families and international events. Employees generally work in a structured, multicultural environment with opportunities for professional development, service training and internal mobility. Benefits and compensation vary by property and may include service charge, meals, uniforms, medical coverage, accommodation or transport support, and staff discounts. The company places strong emphasis on guest satisfaction, teamwork, employee engagement, ethical conduct and consistent operational standards.
Indonesia is an archipelago with varied opportunities across Jakarta, Bali, Java, Batam, Lombok and other tourism destinations. Hospitality jobs are concentrated in major city hotels, beach resorts, restaurants and event venues, while Jakarta offers broader corporate HR and business opportunities. Local culture values courtesy, community, respect for hierarchy and religious diversity. Lifestyle ranges from busy urban living to relaxed coastal communities, with generally affordable food and transport, although rent in central Jakarta and popular Bali areas can be high. Foreign nationals normally need an employer-sponsored work permit and appropriate work visa before starting employment; requirements depend on nationality, role and contract. Candidates should confirm sponsorship, taxes, accommodation, insurance and relocation assistance with Shangri-La. Learning basic Indonesian is useful, and employees should respect local customs, dress expectations and religious holidays.
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