The Service Centre Officer handles guest telephone calls, service requests, messages and hotel information, coordinating with relevant departments to ensure prompt and courteous assistance. Candidates should have strong spoken English and Cantonese; Mandarin is advantageous. Previous experience in hotel telephone operations, guest services, customer service or a related role is preferred. The role requires clear communication, professional etiquette, accurate record-keeping, computer literacy and the ability to remain calm while managing multiple requests. Candidates are expected to be service-oriented, attentive to detail, flexible with shifts and committed to Shangri-La’s hospitality standards.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, warm guest experience and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under the Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La and Traders brands. Its Hong Kong hotels serve business and leisure travelers, offering accommodation, dining, meetings, wellness and other premium services. Shangri-La places strong emphasis on personalized service, professional development, teamwork and cultural awareness. Employees typically work in a structured international environment with opportunities to build careers across hotel operations and the wider group.
Hong Kong is a compact, energetic international city with strong opportunities in hospitality, tourism, finance, retail, technology and professional services. Hotel roles are concentrated on Hong Kong Island, Kowloon and major resort areas, with English and Cantonese especially valuable; Mandarin can improve prospects. The culture blends Chinese traditions with global influences, and staff generally experience fast-paced workplaces, excellent public transport and diverse food and entertainment. Housing is expensive, so many newcomers share apartments or live in the New Territories for better value. Eligible overseas professionals normally require employer sponsorship for a work visa, commonly through the General Employment Policy, while applicants from some regions may use other schemes. Employers usually support visa documentation, but candidates should confirm eligibility, medical requirements and contract benefits before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...