The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or other food and beverage outlet at Shangri-La. Requirements typically include hospitality experience, strong food and beverage knowledge, supervisory ability, good spoken English, and familiarity with service standards, point-of-sale systems, stock control, and basic financial procedures. Knowledge of additional languages is useful. The successful candidate is expected to lead and coach employees, maintain excellent guest service, handle complaints professionally, support sales and cost-control targets, coordinate with the kitchen and other departments, and ensure hygiene, safety, and Shangri-La standards are consistently followed. Flexibility to work shifts, weekends, and public holidays is essential.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalized service, elegant properties, destination resorts, and the Shangri-La brand promise of warm Asian hospitality. Its Malaysian portfolio has included prominent city and resort properties, serving business travelers, leisure guests, families, and international events. Employees generally work in a structured, guest-focused environment with formal service procedures, training, and opportunities for progression across departments or properties. Food and beverage roles are central to the guest experience and may involve restaurants, bars, banquets, lounges, and room service. Benefits vary by property but can include service charge, staff meals, uniform, medical coverage, training, and discounted stays.
Malaysia offers hotel and resort opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Tioman, and other coastal destinations. Langkawi and Penang are especially attractive for hospitality professionals, combining established tourism industries with beaches, heritage, and diverse dining. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in hotels, while Malay is the national language. Lifestyle costs are generally moderate, although resort islands can be more expensive and seasonal. Foreign employees normally need an employment pass arranged and sponsored by the employer before starting work; requirements depend on nationality, salary, qualifications, and the sponsoring company. Bring certified documents and allow time for approval. Relocation planning should include housing, transport, healthcare, insurance, banking, and climate preparation, as Malaysia is hot and humid year-round with monsoon variations.
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