Front Office Associate (Front Desk )

Job Description

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, provides local information, and coordinates with housekeeping and other hotel departments. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and the ability to remain calm and helpful in a busy environment. Previous hotel or front-desk experience is advantageous, while fluency in English is normally essential. The role requires flexibility to work rotating shifts, weekends, and public holidays. Shangri-La expects colleagues to deliver personalised service, protect guest privacy, resolve concerns efficiently, and represent the hotel warmly and professionally.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and city properties across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognised for its Asian-inspired service culture, comfortable accommodation, restaurants, wellness facilities, and personalised guest experiences. Shangri-La Singapore is a well-established luxury hotel set within extensive gardens near Orchard Road. It serves leisure travellers, business guests, families, and events, and includes multiple restaurants, recreational facilities, and meeting spaces. Employees typically work in a multicultural environment with structured service standards, training opportunities, and interaction with guests from around the world. Front-office staff are central to creating a smooth and welcoming stay from arrival through departure.

Destination Guide

Singapore is a compact, highly connected island city with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare, retail, and food services. Its culture is multicultural, combining Chinese, Malay, Indian, and international influences, with English widely used at work. Life is safe, efficient, and convenient, with excellent public transport, varied food, modern shopping areas, parks, and active nightlife. Accommodation and everyday expenses can be high, especially near central districts, so many workers choose shared housing or locations close to MRT stations. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, subject to government eligibility and quotas. The employer normally handles the application. Before relocating, confirm salary, accommodation, shift arrangements, medical coverage, pass eligibility, and required documents. Singapore’s tropical climate is hot and humid year-round, with frequent rain.