The Reservation Executive manages guest bookings, amendments, cancellations and enquiries across telephone, email and online channels. Candidates should have hotel reservations or front-office experience, strong communication skills, good English, attention to detail and confidence using property-management or reservation systems. Knowledge of room types, rates, packages and hotel policies is expected. The successful candidate will provide prompt, accurate and courteous service, support occupancy and revenue targets, identify upselling opportunities and coordinate closely with Front Office, Sales and other departments. Flexibility to work shifts, weekends and public holidays is normally required. A professional appearance, customer-focused attitude, ability to handle pressure and familiarity with Shangri-La standards would be advantageous.
Shangri-La Group is a luxury hospitality company founded in Singapore and recognised for its Asian heritage, warm service and extensive international presence. The group operates luxury hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La Singapore is an established luxury hotel set among landscaped gardens, offering guestrooms, suites, restaurants, meeting facilities and extensive guest services. The company places strong emphasis on personalised hospitality, employee development, service excellence and cultural awareness. Employees typically work in a highly guest-focused environment where teamwork, attention to detail and professional communication are important. Benefits and employment conditions can vary according to the specific position, department and Singapore employment regulations.
Singapore is a compact, modern island city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare, retail and food and beverage. Its culture blends Chinese, Malay, Indian and international influences, with English widely used in business and daily life. The lifestyle is safe, efficient and urban, supported by excellent public transport, healthcare and dining, although housing and everyday costs can be high. Popular areas include Marina Bay, Orchard, Sentosa and neighbourhoods such as Tiong Bahru and Katong. Foreign professionals generally need a valid work pass arranged by an employer before starting work. Employment Pass eligibility depends on salary, qualifications and experience, while S Pass applications are subject to salary criteria and quotas. New arrivals should budget for rental deposits, transport, insurance and initial living expenses. Singapore has a hot, humid climate year-round, with frequent rainfall and no traditional winter.
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