Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles guest calls, hotel inquiries, wake-up calls, service requests and internal communications, ensuring every interaction is answered promptly and professionally. Candidates typically need strong spoken English, clear telephone etiquette, good computer skills and a pleasant, service-oriented personality. Previous experience in hotel telecommunications, a call centre or guest services is advantageous. The role requires patience, accuracy, discretion and the ability to remain calm while managing multiple calls and requests. Candidates should be willing to work rotating shifts, including evenings, weekends and public holidays, and coordinate effectively with other hotel departments.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, high service standards and distinctive properties in major cities and resort locations. Shangri-La Singapore is a prominent luxury hotel set among extensive tropical gardens near Orchard Road. It offers accommodation, restaurants, meeting facilities, wellness services and guest experiences for business and leisure travellers. Employees typically work in a multicultural environment where attention to detail, teamwork, professional presentation and genuine care for guests are highly valued. The company also provides structured hotel operations experience and opportunities for career development across its international network.

Destination Guide

Singapore is a compact, highly connected island city-state with opportunities in hospitality, tourism, finance, technology, healthcare, logistics and retail. Hotel jobs are available in front office, food and beverage, housekeeping, engineering and guest services, particularly in central districts and resort areas. The culture is multicultural, orderly and generally fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle benefits include excellent public transport, safe neighbourhoods, diverse food, shopping, parks and easy access to Southeast Asia. Living costs, especially rent, are relatively high, so employer accommodation or shared housing can be valuable. Foreign workers generally need an employer-sponsored work pass; eligibility depends on nationality, qualifications, salary and occupation. Employers usually arrange the application. New arrivals should budget for deposits, transport and healthcare, check employment terms carefully and confirm work-pass approval before relocating.