The Food & Beverage Supervisor oversees daily operations in assigned outlets, ensuring smooth service, high guest satisfaction and compliance with Shangri-La standards. Responsibilities typically include supervising servers, coordinating with the kitchen, handling guest requests and complaints, maintaining outlet presentation, monitoring stock and cash procedures, and supporting staff training. Candidates should have relevant hotel or restaurant experience, strong communication and leadership skills, a service-oriented attitude, and good knowledge of food and beverage operations. Flexibility to work shifts, weekends and public holidays is expected. Familiarity with point-of-sale systems and English proficiency are usually required; additional languages and experience in an international luxury hotel are advantageous.
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. Founded in 1971, the group is known for warm Asian hospitality, high service standards and properties ranging from urban luxury hotels to destination resorts. Shangri-La Singapore is a prominent five-star hotel near Orchard Road, offering accommodation, restaurants, event facilities, wellness services and extensive meeting spaces. The company places strong emphasis on guest satisfaction, employee development, teamwork and responsible business practices. Employees may benefit from structured training, international hospitality exposure, staff dining, service benefits and career opportunities across the wider Shangri-La network, depending on the role and employment package.
Singapore is a compact, highly developed island city with strong opportunities in hotels, restaurants, tourism, aviation, finance, technology, healthcare and logistics. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Residents enjoy excellent public transport, safe neighbourhoods, efficient services, diverse food, shopping, parks and easy access to regional travel. Housing can be expensive, particularly near central districts, so many workers choose shared accommodation or locations close to MRT lines. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is not automatic. Employers normally manage the application process. Before relocating, candidates should confirm salary, accommodation, medical coverage, working hours, leave, service charge and pass eligibility in the written offer.
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