The Assistant Director of Sales, RSR & GSH supports Shangri-La’s commercial strategy in Malaysia, focusing on resort sales, strategic accounts, group business and market development. Requirements typically include a diploma or degree in hospitality, business or marketing, along with several years of hotel sales experience, preferably in an international luxury or resort environment. The candidate should understand corporate, leisure, group and MICE markets, possess strong negotiation and presentation skills, and maintain an established client network. The role expects leadership, accurate forecasting, revenue awareness, proactive business development and close cooperation with revenue management, reservations, events and hotel operations. Fluency in English is normally essential; additional languages and Malaysian market knowledge are advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Traders, JEN and Kerry brands, serving leisure travellers, corporate guests and groups. Shangri-La is known for personalised Asian-inspired hospitality, high service standards and distinctive destination experiences. In Malaysia, the group has operated prominent properties such as Shangri-La Kuala Lumpur, Traders Hotel Kuala Lumpur and resort hotels in destinations including Penang and Sabah. Employees typically work in a multicultural environment with opportunities across sales, rooms, food and beverage, events and corporate functions. Benefits and working conditions vary by property, seniority and local employment terms.
Malaysia is not a single island destination; it includes Peninsular Malaysia and island regions such as Penang, Langkawi, Sabah and Sarawak on Borneo. Hospitality opportunities are strongest in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and major resort areas, with demand in hotels, tourism, MICE, restaurants and travel services. The culture is multicultural, combining Malay, Chinese, Indian and indigenous influences, with English widely used in business and tourism. Lifestyle ranges from busy city living to relaxed beach and nature destinations, while food, public transport and healthcare are generally accessible. Foreign employees usually need an employment pass sponsored by the hiring company, and the employer handles much of the application process. Candidates should confirm salary, service charge, accommodation, insurance, relocation support and tax treatment before accepting. Climate is tropical, warm and humid year-round, with monsoon patterns varying by coast.
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