The Sales Manager is expected to drive room, events, and other hotel revenue by developing corporate, group, leisure, and travel-trade accounts. Requirements typically include a diploma or degree in hospitality, business, marketing, or a related field, together with several years of hotel sales experience. Strong knowledge of the Malaysian hospitality market, excellent communication and negotiation skills, and an established client network are advantageous. The successful candidate should be commercially focused, confident meeting targets, capable of preparing sales plans and reports, and willing to represent Shangri-La at client visits, trade events, and business functions. Flexibility, teamwork, professional presentation, and a genuine commitment to guest service are also expected.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognised for warm Asian hospitality, high service standards, elegant accommodation, restaurants, wellness facilities, and memorable guest experiences. In Malaysia, Shangri-La operates established properties in destinations including Kuala Lumpur, Penang, and Kota Kinabalu. The company offers opportunities across hotel operations, sales, finance, culinary services, engineering, and guest relations. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and a strong service mindset. Shangri-La also promotes internal development and international career mobility, making it an attractive employer for hospitality professionals seeking structured training and exposure to a global luxury brand.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology, and business services. Island and coastal destinations such as Penang, Langkawi, Sabah, and the Perhentian Islands provide a relaxed lifestyle, while Kuala Lumpur offers stronger corporate career options and urban amenities. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences reflected in food, festivals, language, and daily life. Living costs are moderate compared with many international cities, although island accommodation can be seasonal and more expensive. Public transport is good in major cities; smaller islands rely on ferries, taxis, and scooters. Foreign employees normally need employer sponsorship for an employment pass, and approval must be obtained before starting work. Candidates should confirm visa eligibility, medical requirements, accommodation, insurance, taxation, and relocation support directly with Shangri-La.
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