The SSC Supervisor is expected to lead daily service-support operations, coordinate team workflows, monitor service quality and productivity, and ensure DHL customers receive timely and accurate support. Typical requirements include a bachelor’s degree or equivalent experience, supervisory experience in customer service, logistics, or shared-service operations, strong English and Thai communication skills, and confidence using Microsoft Office and operational systems. The successful candidate should be organized, customer-focused, analytical, and comfortable handling escalations, performance reporting, process improvements, and shift-based work. DHL will expect the candidate to coach employees, meet key performance indicators, follow company procedures, and maintain high standards of compliance and service reliability.
DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides international express delivery, freight transportation, contract logistics, supply-chain management, e-commerce solutions, and business support services. DHL is part of DHL Group and includes well-known divisions such as DHL Express, DHL Global Forwarding, DHL Supply Chain, and DHL eCommerce. The company is recognized for its extensive international network, technology-enabled operations, and focus on customer service, sustainability, and employee development. In Thailand, DHL supports businesses and consumers through express shipments, customs services, warehousing, transportation, and logistics solutions. Its work environment generally emphasizes operational discipline, teamwork, safety, continuous improvement, and performance against measurable service standards.
Thailand offers strong opportunities in logistics, shared services, tourism, technology, customer support, and international business, especially in Bangkok, the Eastern Economic Corridor, Phuket, and Chiang Mai. Popular islands such as Phuket, Koh Samui, Koh Phangan, Koh Tao, and Koh Chang provide a relaxed lifestyle, beaches, outdoor activities, and established expatriate communities, though professional roles are more limited than in Bangkok. Thai culture values respect, politeness, community, and flexibility; English is common in international workplaces and tourist areas, while Thai is important for daily life. Living costs vary considerably, with islands usually charging more for housing and transport. Foreign employees generally need an employer-sponsored Non-Immigrant B visa and work permit before starting work. Relocating candidates should confirm benefits, housing, insurance, tax, and visa support directly with DHL.
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