The Customer Service & Logistics Coordinator supports customers and coordinates shipment activities from booking through delivery. Typical requirements include a diploma or degree in logistics, supply chain, business, or a related field; experience in customer service, freight forwarding, transportation, or logistics; strong communication and organizational skills; and confidence using Microsoft Office and logistics systems. The candidate is expected to respond promptly to customer enquiries, track shipments, resolve service issues, coordinate with warehouse and transport teams, maintain accurate records, and meet service and operational targets. Attention to detail, problem-solving ability, teamwork, and willingness to work in a fast-paced environment are important. Knowledge of international shipping processes and customs documentation would be advantageous.
DHL is a global logistics and supply chain company operating in more than 220 countries and territories. Its businesses cover express delivery, freight transportation, contract logistics, e-commerce, warehousing, and supply chain management. DHL is part of DHL Group and serves customers ranging from small businesses to multinational corporations across industries such as healthcare, technology, retail, manufacturing, and automotive. In Singapore, the company benefits from the country’s position as a major Asian trade, aviation, and maritime hub. Employees typically work in internationally connected environments where service quality, shipment visibility, compliance, safety, and operational efficiency are central priorities. DHL is also known for investing in digital logistics, sustainability initiatives, employee development, and standardized global processes. A customer service and logistics coordinator would usually work closely with customers, transport providers, operations teams, and other DHL departments to keep shipments moving smoothly and resolve issues efficiently.
Singapore offers strong opportunities in logistics, supply chain, aviation, maritime services, technology, finance, healthcare, and regional headquarters. English is widely used at work, and the culture is multicultural, structured, and generally punctual, with Chinese, Malay, Indian, and international influences. The lifestyle is safe and convenient, with excellent public transport, modern healthcare, diverse food, shopping, parks, and easy access to Southeast Asia. Housing and childcare can be expensive, especially in central areas, so budgeting is important. Foreign professionals normally need an employer-sponsored work pass. The Employment Pass is generally intended for professional roles meeting salary and qualification requirements, while the S Pass may suit eligible mid-skilled positions subject to quotas and levies; rules and salary thresholds can change. Employers usually guide applications, but candidates should verify current requirements with Singapore’s Ministry of Manpower. Relocation planning should include housing, insurance, tax, banking, and bringing dependants. Singapore’s warm, humid climate is consistent year-round, with frequent rain.
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