The Senior IT Service Delivery Manager is expected to lead the delivery and ongoing improvement of IT services across DHL’s Australian operations. Requirements typically include substantial experience in IT service management, vendor and stakeholder management, incident and problem management, service-level agreements, and ITIL-based practices. Strong communication, negotiation, reporting, and leadership skills are essential, along with the ability to manage risks, budgets, performance metrics, and service improvement programs. The successful candidate will be customer-focused, commercially aware, comfortable working across regional and global teams, and capable of maintaining reliable, secure, and efficient technology services in a complex logistics environment.
DHL is a global logistics and supply chain company operating in more than 220 countries and territories. Its businesses include express delivery, freight forwarding, contract logistics, supply chain management, and e-commerce services. DHL connects manufacturers, retailers, businesses, and consumers through international transport networks, warehouses, technology platforms, and specialist logistics solutions. The company is part of DHL Group, headquartered in Germany, and employs hundreds of thousands of people worldwide. In Australia, DHL supports customers through courier, freight, warehousing, and supply chain operations across major cities and regional locations. Technology is central to its operations, helping manage shipments, automate warehouses, protect data, and improve customer visibility. Employees generally work in an international environment where service reliability, operational performance, safety, sustainability, and continuous improvement are strongly valued.
Australia offers opportunities in logistics technology, software, cyber security, data, engineering, healthcare, construction, finance, and skilled trades, particularly in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra. Its culture is generally informal, multicultural, and direct, with strong emphasis on workplace rights, safety, and work-life balance. Lifestyle varies from busy city living to relaxed coastal or regional communities, with outdoor activities, beaches, and national parks widely accessible. Common visa routes include employer-sponsored visas, skilled visas, and working holiday visas, depending on nationality, occupation, qualifications, and experience. Relocating usually requires careful planning for visa eligibility, health insurance, housing, transport, taxation, and living costs. Sydney and Melbourne are expensive, while Brisbane, Adelaide, and some regional areas may offer lower housing costs. Australia is a continent and country rather than an island, although Tasmania and many smaller islands are part of it.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...