Senior Project Manager - AI Agent Development Section, Business Support Development Department (BSD)

Role summary

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Rakuten is seeking a Senior Project Manager to lead AI agent development within its Business Support Development Department. The role typically requires strong experience managing software or AI-related projects, including planning, delivery, stakeholder coordination, risk management, budgeting, and quality control. Candidates should be comfortable working with engineers, product teams, business users, and senior leadership, while translating business needs into practical development plans. Experience with generative AI, automation, cloud services, agile methodologies, or enterprise systems is highly valuable. Professional communication skills in English and/or Japanese, strong problem-solving ability, and the confidence to manage complex, cross-functional initiatives are expected. The successful candidate will help deliver reliable AI solutions that improve Rakuten's internal business operations.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Its well-known Rakuten membership and loyalty platform connects customers across many of these businesses. Rakuten is also recognized for its international outlook, large-scale technology operations, and investment in cloud computing, artificial intelligence, data, and mobile networks. Employees often work in diverse, cross-functional teams and may collaborate with colleagues and partners around the world. The company promotes innovation and offers opportunities to work on products and platforms used by millions of consumers and businesses. Corporate roles in Tokyo can involve a fast-moving environment, significant stakeholder coordination, and exposure to both Japanese and global business practices.