Qantas is seeking an experienced research and insights leader to guide customer, market and commercial research that supports strategic decision-making. The role requires strong expertise in research design, quantitative and qualitative methods, data interpretation, customer insight development and stakeholder management. Candidates should be comfortable translating complex findings into clear recommendations for senior leaders and influencing business priorities across a large organisation. Strong communication, commercial awareness, project leadership and the ability to manage research partners are expected. Experience in market research, customer analytics, consulting, aviation, travel or a similarly complex consumer-focused industry would be advantageous. The successful candidate will be curious, collaborative, commercially minded and capable of turning evidence into practical business action.
Qantas Airways Limited is Australia’s national airline and one of the country’s best-known travel brands. Founded in 1920, the Qantas Group operates domestic and international passenger services, freight operations and related aviation businesses through brands including Qantas and Jetstar. Its network connects Australian cities and regional communities with destinations across Asia, Europe, North America, New Zealand and the Pacific. Qantas employs a large workforce across flight operations, engineering, airport services, technology, corporate functions and customer experience. The company places strong emphasis on safety, operational reliability, customer service, sustainability and maintaining a competitive position in the global aviation market. Corporate roles such as research and insights help the group understand customer needs, market trends and commercial opportunities, supporting decisions across its airline and travel businesses.
Australia offers substantial opportunities in aviation, technology, healthcare, engineering, finance, education, tourism and professional services, with Sydney, Melbourne, Brisbane, Perth and Adelaide serving as major employment centres. Workplace culture is generally professional but approachable, with emphasis on teamwork, practical communication, inclusion and work-life balance. Lifestyle varies from vibrant city living to beaches, national parks and regional communities; housing and transport costs can be high in Sydney and Melbourne. Skilled migrants may explore employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or temporary graduate options, depending on qualifications and occupation lists. A job offer, skills assessment, English evidence, health checks and police clearances may be required. Relocating involves arranging accommodation, tax registration, banking, healthcare access and transport. Australian employers commonly provide superannuation in addition to salary, while visa conditions should always be checked with the Department of Home Affairs.
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