The Consultant, Staff and Duty Travel role supports Qantas employees and eligible travelers with staff travel, duty travel and related travel-service enquiries. Requirements typically include strong customer-service and communication skills, attention to detail, confidence using reservation or airline systems, and the ability to interpret travel policies, fares and entitlements. Experience in airline reservations, travel consulting, airport operations or a contact centre is advantageous. The successful candidate is expected to provide accurate and timely assistance, manage enquiries professionally, protect confidential employee information, resolve issues calmly and work effectively within service and compliance guidelines. Flexibility may be required to support operational needs, changing schedules and occasional rostered hours.
Qantas Airways Limited is Australia’s national airline and one of the country’s best-known aviation companies. Founded in 1920, the Qantas Group operates domestic and international passenger services, freight operations and related travel businesses. Its main brands include Qantas and Jetstar, connecting Australian cities with destinations throughout Asia, Europe, North America, New Zealand and the Pacific. The company employs a large workforce across flight operations, engineering, airport services, technology, corporate functions and customer support. Qantas is recognised for its focus on safety, operational reliability and service, while also investing in fleet renewal, digital capabilities and sustainability initiatives. Employees may have access to travel-related benefits, although conditions vary by role and employment agreement. Corporate and operational roles are commonly based in major Australian cities such as Sydney, Melbourne, Brisbane and Perth.
Australia offers opportunities in aviation, tourism, logistics, healthcare, technology, engineering, construction, education and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth and Adelaide, with regional opportunities also available. Australian workplace culture is generally direct, inclusive and collaborative, with strong emphasis on safety, punctuality and work-life balance. Lifestyle choices range from vibrant city living and beaches to quieter regional communities and outdoor activities. Skilled workers may explore employer-sponsored visas, the Skilled Independent or State/Territory Nominated pathways, and working holiday options where eligible. Requirements depend on nationality, occupation, qualifications, age and English ability, so applicants should check current Department of Home Affairs guidance. Relocating involves budgeting for housing, transport, healthcare, insurance and taxation. Australia is geographically large, and moving between states can involve significant travel and different job markets.
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