The Head of Technology, Modern Airline Retailing leads the technology strategy and delivery of Qantas’s modern retailing capabilities, including customer offers, distribution, pricing, payment and digital commerce platforms. The role requires substantial experience leading enterprise technology programs, preferably in aviation, travel, retail or another complex customer-facing industry. Candidates should understand modern airline retailing, APIs, cloud platforms, data, cybersecurity and technology architecture, while demonstrating strong commercial judgment and stakeholder management. The successful candidate will set the technology roadmap, lead multidisciplinary teams, manage strategic partners and ensure reliable, scalable and secure solutions. Strong communication, influencing, delivery leadership and the ability to connect technology investment with customer and business outcomes are expected.
Qantas Airways Limited is Australia’s flag carrier and one of the world’s long-established airlines. Founded in 1920, the Qantas Group operates domestic and international passenger services through Qantas and Jetstar, along with freight, loyalty and other aviation-related businesses. Its main operations are centred on Australia, with a broad network linking major Australian cities to destinations across Asia, North America, Europe, New Zealand and the Pacific. Qantas is known for its strong safety culture, extensive operational capability and premium international brand. The company is also investing in fleet renewal, digital customer experiences, data, sustainability and modern airline retailing. Its workforce includes aviation, technology, engineering, commercial, airport and corporate professionals, making it a significant employer in Australia’s travel and transport sector.
Australia offers technology, aviation and digital opportunities in Sydney, Melbourne, Brisbane, Perth and other major centres. Roles connected with airline technology, cloud engineering, cybersecurity, data, product management and transformation are commonly found in large employers such as Qantas, airports, banks and technology firms. Australian workplace culture is generally direct, collaborative and strongly focused on safety, inclusion and work-life balance. Lifestyle varies from busy metropolitan living to coastal, regional and outdoor-oriented communities, although housing can be expensive in Sydney and Melbourne. Skilled professionals may need employer sponsorship, a Skilled Independent or State Nominated visa, or another appropriate visa; eligibility depends on occupation, qualifications, English ability and experience. Relocating usually requires arranging health insurance, tax registration, accommodation and banking. Check current requirements with Australia’s Department of Home Affairs.
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