The Customer Service Agent supports passengers throughout their airport journey, including check-in, boarding, baggage enquiries, flight changes and disruption assistance. Requirements typically include Australian work rights, strong communication and customer-service skills, basic computer proficiency, and the ability to work safely in a fast-paced airport environment. Candidates should be comfortable working shifts, weekends and public holidays, following security and operational procedures, and remaining calm when handling delays or difficult situations. Qantas expects a professional, reliable and safety-focused approach, along with the flexibility to complete required training and obtain airport security clearance. Previous airline, airport, hospitality or service experience is advantageous, but a positive attitude and willingness to learn are also important.
Qantas Airways Limited is Australia’s flag carrier and one of the world’s oldest continuously operating airlines. Founded in 1920, the Qantas Group operates domestic and international passenger services, regional flights, freight and related travel businesses. Its main brands include Qantas and Jetstar, supported by extensive airport, engineering, loyalty and corporate operations. Qantas connects Australian cities and regional communities with destinations across Asia, Europe, North America, New Zealand and the Pacific. The company places strong emphasis on safety, operational reliability, customer service and Australian hospitality. Customer Service Agents are part of the frontline airport workforce, helping passengers navigate check-in, boarding, baggage and irregular operations while representing the Qantas brand.
Australia offers job opportunities in aviation, tourism, logistics, healthcare, construction, technology, education and hospitality. Major employment hubs include Sydney, Melbourne, Brisbane, Perth, Adelaide and regional airport communities. Australian workplace culture is generally informal, direct and inclusive, with strong expectations around punctuality, safety and respectful communication. Lifestyle varies from busy city living to relaxed coastal or regional communities, with beaches, outdoor activities and a relatively high cost of living, especially for housing. Visitors and workers usually need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or skilled visa; eligibility depends on nationality, occupation, age and qualifications. Relocating requires budgeting for rent, transport, health insurance and initial living costs. Airport roles may also require security screening and unrestricted work rights.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...