The Platform Manager – Salesforce is responsible for the strategy, governance, delivery and ongoing improvement of Qantas’s Salesforce ecosystem. The role typically requires strong Salesforce platform experience, knowledge of CRM architecture, integrations, security, release management and vendor coordination, along with experience leading technology change in a complex enterprise. Salesforce certifications, stakeholder management skills and familiarity with Agile delivery are advantageous. The successful candidate is expected to build a reliable, scalable platform, manage a roadmap and budget, oversee incidents and enhancements, maintain compliance and data quality, and work closely with business, digital, technology and operational teams. Strong communication, commercial judgement, problem-solving ability and a customer-focused approach are essential.
Qantas Airways Limited is Australia’s national airline and one of the country’s most recognised aviation companies. Founded in 1920, Qantas operates domestic and international passenger services under the Qantas brand, while its wider group includes Jetstar and aviation-related businesses. The company serves major Australian cities and international destinations across Asia, Europe, North America and the Pacific. Qantas employs people across flight operations, engineering, airport services, customer experience, technology, finance and corporate functions. Its technology teams support large-scale customer, loyalty, operational and commercial platforms, including digital channels and enterprise CRM systems. The organisation promotes safety, service quality, innovation and sustainability, and offers opportunities to work in a complex, highly regulated environment. This position would likely be based in Australia, with collaboration across business units, technology partners and geographically distributed teams.
Australia offers strong opportunities in technology, aviation, healthcare, construction, education, finance and skilled trades, particularly in Sydney, Melbourne, Brisbane, Perth and Adelaide. Its workplace culture is generally practical, direct and collaborative, with emphasis on safety, inclusion and work-life balance. Lifestyle options range from major-city dining and professional networks to beaches, national parks and outdoor activities. Housing and childcare can be expensive in Sydney and Melbourne, while other cities may offer lower costs and shorter commutes. Skilled professionals usually need an appropriate visa, such as employer sponsorship, a skilled independent or state-nominated visa, or a temporary skilled pathway. Requirements depend on occupation, qualifications, English ability and experience. Relocating involves health checks, police clearances, professional assessments and arranging tax, banking, housing and healthcare. Australia is geographically remote, so international travel can be long and costly, but domestic transport and public services are generally reliable.
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